Returns

If for any reason you would like to return your order, please email info@buickhousecandles.com  and we will help you.

RETURNS POLICY

We hope you are happy with your purchase from Buick House Candles, however if for any reason you are not, we can offer an exchange or refund on any item as long as it is returned within 14 days of receipt.

All items must be returned to us in a perfect condition (unless faulty or damaged in transit) and will be inspected once we have received the return. This means all products must have  intact packaging, including relevant inserts.  Products must not have been opened and/or used (unless faulty).

Please ensure your return is properly packaged before returning it to us, we suggest using the box your order arrived in with the same fill we have used to send the order out. Please return it at the following address:

Buick House Candles
P.O. Box 129
BANBRIDGE
BT32 9BG

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within 14 days. 

If you receive faulty or damaged goods, please contact us within 7 working days and we will arrange a replacement or refund for you.

Please note, we can only offer exchanges on items if they are defective or damaged.

With the exception of faulty items, we are unable to reimburse postage costs. We recommend that you obtain proof of posting in case, for whatever reason the parcel fails to reach us, and where possible send the return on a tracked service, as we cannot accept liability for goods lost in transit.

If you have any questions please email us at info@buickhousecandles.com

If you made your purchase through one of our stockists, please return to the place of purchase. Any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer.